✨ We want you to love your purchase! But if something doesn’t go as expected, we’re here to help.
You have up to 7 calendar days after receiving the product to request a return or exchange, according to the Consumer Protection Code (Article 49 – Brazil).
The product must be unused
Original packaging and seals must be intact
All included accessories must be returned
If your item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery.
Please send photos or videos clearly showing the issue to speed up the resolution process.
⚠️ We work with international suppliers (dropshipping).
The average delivery time is 15 to 45 business days, depending on your location.
In some cases, we may offer a full refund or reshipment without the need to return the item physically.
Refunds will be issued in full via the same payment method used in your purchase, after your request is approved.
The processing time may vary depending on the method (usually 5 to 15 business days).
Contact our support team via email: [[email protected]] or WhatsApp: [your number], and provide:
Your full name
Order number
Reason for return
Photos or videos of the item (in case of defect)
